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APC Overnight: frequently asked questions for sending parcels

How can I get information on opening an account?
There is some information here.  Alternatively, please contact your local depot, using the depot finder – they have all the information you need.

How do I get a quotation?
You will need to contact your local depot or please complete the enquiry form here.

How do I decide which APC depot to use?
APC Overnight operates a network of depots which have exclusivity within their area. You cannot use a depot from a different area except by special arrangement with the local depot, although this can sometimes be arranged if you are an existing customer that has moved.

To find the details of the depot which covers your area, you can use the depot finder. Enter your postcode and we will direct you to your depot’s contact page.

How do I book online?
Once you have opened an account with your local depot they will be able to advise you on how to use our online service.

Where can I find your terms and conditions?
Our terms and conditions of carriage are here.

Is there anything you don’t carry?
There’s lots of information here about what we can and can’t carry.

Is my parcel covered by any Goods In Transit Liability Cover?
Read more about our Goods In Transit Liability Cover here.

How do I get a proof of delivery (POD)?
There are two ways of getting a POD. Firstly you can log into the customer area to see all of your PODs. Alternatively for single consignments you can use the ‘Track Your Parcel’ form. If you are having difficulties obtaining your POD using either of the above methods please contact your local depot.

What are the advantages of registering so I can log in via ’My APC’?
If you are a regular user of APC services you may find it helpful to register so that you can see several PODs at one time, for example all deliveries on a specific day, instead of having to type in the consignment infomation each time you send a job.

Logged-in users will also be given access to other relevant information from time to time. For example, if you use the APC Customer Connect software, you can download updates from this site. We will never pass your details to a third party.

What is your website security policy?
We take website security seriously. The Customer Login section of the website uses PHP session cookies to record users logging in / logging out. We do not put permanent cookies onto your computer.

Your password is stored in an encrypted MD5 Message-Digest Algorithm format only. This means your password is only displayed as a jumble of letters and numbers, and is in no way retrievable in clear-text format.

Your initial password is randomly created, ensuring your default password isn’t something which can be guessed by others.

We do not store any other information on our customers other then the data needed to run the POD search.

We do NOT share your email address, or any other information, with third parties. This means we won’t ever add your email address to spam lists.

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